Frequently Asked Questions

A: All reservations are subject to the same cancelation policy. If you cannot make the trip due to an illness, you will be subject to the terms of cancelation listed in our policies. If you have purchased optional travel insurance, we will assist you with the necessary documentation for your cancelation claim.

A: Yes. After you let us know of your intention in writing, the new holder of the package needs to contact us at (850) 665-7889 with your reservation number. All remaining payments due will be billed to the new Reservation Holder. You may not transfer the reservation without notifying Sunset Resort Rentals. The Reservation Holder on file must reside in the property for the duration of the reservation.

A: Yes. If you are within the free cancelation period, then reservations may be changed without pentalty. To change a reservation within the no-refund period, the reservation must first be canceled and a new reservation may be booked.

A: Yes. If you are within the free cancelation period, then reservations may be changed without penalty. To change a reservation within the no-refund period, the reservation must first be canceled and a new reservation may be booked.

A: Yes. If you are within the free cancelation period, then reservations may be changed without penalty. To change a reservation within the no-refund period, the reservation must first be canceled and a new reservation may be booked.

A: Yes. At any time, additional days may be added to an existing reservation as long as the days are available and the additional days fall into the mandatory reservation schedule (ie: Summer requirements). The entire reservation, including the newly-added dates, will be subject to the cancelation policy thereafter.

A: Yes. If you are within the free cancelation period, then reservations may be changed without penalty. To change a reservation within the no-refund period, the reservation must first be canceled and a new reservation may be booked.

A: Yes. If you are within the free cancelation period, then reservations may be changed without penalty. To change a reservation within the no-refund period, the reservation must first be canceled and a new reservation may be booked.

A: Your Check In Packet will be emailed to you at the email address on file approximately 10 days before arrival. If you have not received the packet of information by email as of a week before arrival, please call (850) 665-7889 for assistance. The packet will not be mailed until the order is paid in full. Neither security guards nor front desk personnel will be able to assist you with checking in. You must print the packet and have it with you upon arrival.

A: No. Due to the scheduling of maintenance, housekeeping, and generated door codes between guests, we ask that you please follow the Check In time listed on your Check In Packet.

A: Yes. However, due to the nature of maintenance and housekeeping, we may be limited to who we allow to schedule an early arrival time. Early Check In requests must be received at least 1 week prior to arrival, and will only be honored if the request is accepted. You will be notified in writing if your request is accepted. Please understand that even if we do schedule an early Check In time, unforeseen circumstances may prevent the early Check In upon arrival.

A: Normal wear and tear is not considered damage. Just like any home, there may be small marks or scratches on items in the property. We give every guest the opportunity to report other types of pre-existing damage or needed repairs within 24 hours of arrival. Reporting normal wear and tear is not required, and you will not be charged for such items unless it is considered excessive or intentional. Any reports of needed maintenance are appreciated, as we maintain a list of needs and attempt to address them at the earliest opportunity. Please help us keep our properties as nice as possible at all times by respecting the contents as you would your own.

A: No. Pets are only allowed in specific pet-friendly properties. Pet-friendly properties are identified by choosing "Pets" under the Advanced Options menu. Unless the property you have chosen specifically indicates that pets are allowed, then they will not be allowed to enter or stay.

A: We only allow crate-trained dogs that are under 40lbs. No other species is allowed to enter or stay in any property. Pets must be crated anytime they are left alone in the property for any reason.

A: Yes. Even if you reserve a pet-friendly property, you may not bring a pet unless you have registered the pet and paid the pet fee in advance. If you find that your pet is not listed as registered on your reservation before checking in, please call to make the necessary arrangements.

A: No: Although we do allow pets to stay in specific properties, we do not control the county ordinances that pertain to private or public beaches. More information about each county can be found as follows. Properties east of Emerald Bay Drive and US HWY 98 are located within Walton County, FL. Properties west of Emerald Bay Drive and US HWY 98 are located within Okaloosa County, FL.

A: Service animals are allowed under ADA and the Florida Statute 413.08. It is the guests responsibility to follow all rules and guidelines in respect to service animals. Sunset Resort Rentals only regulates the individual reserved property. Resort Premises, Beaches, Public Areas, and other Private Areas are not regulated by Sunset Resort Rentals, and we are therefore are not responsible for rules, laws, or actions that occur outside the individually reserved property in respect to service animals.

A: Resorts will have pool hours posted. Typically they will open at 10am and close at 10pm.

A: Designated Heated Pools are typically heated during the winter months only. The water is typically heated to 75℉-80℉, which should be comfortable for swimming. Heating during Spring and Fall seasons will depend on local outdoor temperatures, but designated heated pools should remain above 70℉. Heating schedules and temperatures may vary by resort.

A: No. The price that you agree to at the time of booking is all-inclusive. There will be no other costs added to your reservation unless you need to make changes (ie, add a pet or change dates, etc.)

A: If you book your reservation from an advertising site such as VRBO, TripAdvisor, etc, you may incur a service fee from that company. Any fees that are incurred, however, have been agreed to by you at the time of your reservation request. The deposit that you agreed to pay will be split accordingly. We recommend reservations be booked directly with Sunset Resort Rentals to avoid any third party booking fees.

A: No. We do not provide any food products or spices. As a precaution, any products left by previous guests are removed during housekeeping.

A: We provide starter sets of toilet paper, paper towels, trash bags, dishwasher detergent, liquid dish soap, soap bars per sink and tub, and laundry detergent. We also provide coffee filters, dish towels, dish rags, and a scrub sponge. Cleaning solutions are not provided.

A: Clean bed linens for all beds, bath towels, wash cloths, bath mats, blankets for each bed. Beach Towels are not provided.

A: Smoking is not permitted on any of our balconies. In most resorts, smoking is banned on balconies resort-wide. Please be considerate to other vacationers by smoking only in designated areas. (Resort Rules will be posted in conspicuous areas, and must be followed by all guests). Any smell of smoke that has entered the property through an open door or by other means of transfer will result in a damage charge directly related to the restoration of the property. Removal of odors can be costly due to the permeation of odors in fabrics, carpet, and walls.