RENTAL & CANCELATION POLICIES

GUEST REQUIREMENTS

  • Guests must be 25 years old or older to reserve and occupy any unit.
  • Chaperoned groups are not allowed.  Adult to Minor ratio must be 1:3 minimum respectively.
  • Reservations made under False Pretenses will result in Cancellation or Eviction without Refund of any amount, and may result in legal action.
  • The individual who makes the reservation must reside in the property for the entire duration.

BOOKING ONLINE

  • Any Online Reservation made using a third party credit card will be required to provide a photo ID of both the Tenant and the Payer.
  • Certain seasons and properties may require a Photo Id prior to Check In.
  • Any guest who has not returned a completed Rental Agreement or provided the proper ID when requested prior to arrival will not be allowed to Check In until doing so.
  • Sunset Resort Rentals reservation office is not on site of any rental property and may not be readily available to resolve issues dealing with the above requirements upon guest arrival.  It is the guests sole responsibility to make sure he/she has the necessary Check In information prior to arriving at the reserved property.

GENERAL RULES

  • NO Smoking inside any units at any time.  Evidence of smoking, including odor, will result in minimum $200 fee upon discovery.
  • Pets are generally not allowed, and only specific properties are pet-friendly.  If you plan to bring a pet, then ask before paying your deposit and confirm that pets are allowed in that specific property at the time of reservation.  It is the renter's responsibility to make pre-arrangements for pets.
  • The Check-in time listed on your confirmation letter is an estimation of when your condo will be cleaned.  This time may vary depending on several factors, and may be later than expected.  Early check-in, or checking in before your room has been cleaned, is discouraged and will result in your room not being cleaned for your stay.  The housekeeper will not clean your room if you have checked in.  Thank you for your patience.
  • The Check-out time listed on your confirmation letter is mandatory unless a pre-arranged exception has been made.  An unauthorized late checkout may result in a $50 minimum fee.

 

FEES

  • All reservations will incur a $35 non-refundable Reservation Fee for booking and processing.
  • All reservations will incur a $49 Resort & Support Services Fee which covers 24 hr emergency guest support, resort amenities, wrist band distribution where required, high security entry systems, guest app, & other amenities if applicable.

DEPOSIT

  • Reservations will not be held without a deposit.
  • $250 or 25% of the total invoice (whichever is greater) is due to hold your reservation.
  • Reservations made within 30 days of stay (for Daily or Weekly Rentals) or 60 days of stay (for Monthly Rentals) will require full payment upon booking.

PAYMENTS

  • We accept VISA, MasterCard, American Express, and Discover cards.
  • We also accept personal checks, cashier's checks, & money orders
  • All balances are due 30 days prior to check in for weekly/nightly rentals.
  • All balances are due 60 days prior to check in for monthly rentals.
  • We prefer that the balance be paid by check or money order. Please be sure that we receive your check before the due date.
    • Failure to pay in full by 30 days prior to stay (for Daily or Weekly Rentals) or 60 days prior to stay (for Monthly Rentals) can result in forfeiture of money paid and reservation (See "LATE PAYMENTS" below).

 

RETURNED CHECKS

  • Any checks returned due to insufficient funds will result in a $25.00 charge.  This charge will be added to the total amount due for the order.
  • Returned checks due to insufficient funds will not serve as a payment received, and could result in late fees or other actions (see "LATE PAYMENTS" below).

 

LATE PAYMENTS

  • It is the renter's full responsibility to insure that payments are received on time.
    • There are no grace periods
    • Delays in the USPS delivery are not the responsibility of Sunset Resort Rentals. It is the renters responsibility to insure adequate time and means of delivery of payments.
  • If we have not received full payment prior to the due date, we will charge the credit card on file for the full balance due on that date.
  • A 10% Late Fee will be assessed on any unpaid or noncollectable balance effective at 5pm EST on the due date.
  • If we are unable to collect the full balance on the due date, the property is subject to be re-listed for rent to another party without refund of collected money to-date.

DAMAGES & DAMAGE DEPOSIT

  • A Security Deposit (Damage Deposit) will be collected on every rental.    Damages, unpaid rent, or excessive cleaning charges incurred during your stay will be deducted from your Security Deposit refund if one was provided with this reservation..  This deposit is fully refundable upon check-out as long as there is...
    • no damage to the condo or inventory,
    • no missing items,
    • or no unusual cleaning needs upon checkout, including but not limited to:
    • Make up removal with condo towels or cloths
    • Pet hair or dander on furniture or linens.  Evidence of pets (hair, dander, odor, stains, scratching, teething, etc.), will result in $50 fee plus the cost of replacing damaged items.
    • Stains on items requiring professional cleaning (including cigarette smoke odor).  Evidence of smoking, including odor, will result in a $250 fee upon check-out).
  • THE CREDIT CARD SUPPLIED AT THE TIME OF RESERVATION WILL BE HELD ON FILE IN ADDITION TO OR IN LIEU OF A DAMAGE SECURITY DEPOSIT.
  • Any damages or charges exceeding the collected security deposit will be charged to your credit card upon checkout.

 

CANCELLATIONS

  • All cancellation requests must be submitted in writing or followed up with an email.  Customers will receive a written confirmation of cancellation immediately during business hours.  It is the customer's responsibility to ensure that the cancellation request has been received and implemented and that a written cancellation confirmation has been received by the customer.
  • Reservations cannot be moved to a later date or reduced in value after the reservation has been received.   All requests to do so will be subject to the cancellation terms listed below.

CANCELLATION TERMS

If Trip Insurance is purchased with your reservation, then the amount of the Trip Insurance policy will not be refundable, and will be deducted from any refund options below.
DAILY / WEEKLY RENTALS
  • Cancellations made prior to 45 days to arrival will forfeit 50% the deposit.
  • Cancellations made within 30-45 days prior to arrival will forfeit the full deposit.
  • Cancellations made within 30 days prior to arrival will forfeit the total cost of stay; however, If the full payment has been made including a Security Deposit and if the security deposit conditions are met, then the security deposit will be refunded.

 

MONTHLY RENTALS
  • Cancellations made prior to 90 days to arrival will forfeit 50% of the required deposit.
  • Cancellations made within 90 days prior to arrival will forfeit the full required deposit.
  • Cancellations made within 30-60 days prior to arrival will forfeit the 1st month rent (including all taxes and fees); however, if the full payment has been made including a Security Deposit, then the security deposit will be refunded if security deposit conditions are met.
  • Cancellations made within 30 days prior to arrival will forfeit the total cost of stay; however, if the full payment has been made including a Security Deposit and if the security deposit conditions are met, then the security deposit will be refunded.

 

 

EVACUATIONS AND/OR PROPERTY CLOSURES

  • The required deposit (25% of the Order Total, or $250, whichever is greater) is non-refundable for any reason within 45 days of scheduled arrival.
  • Otherwise, refunds are offered for the following situations:
    • Any unused time in the event that a Mandatory Evacuation Order is issued for the particular resort or property reserved and/or occupied.
    • Any unused time in the event that the reserved property is uninhabitable for any reason, including but not limited to storm damage, whether before, during, or following a storm.
  • No Refunds will be issued for weather-related incidents or cancellations where there is no Mandatory Evacuation Order issued, or where the reserved property is deemed inhabitable, including, but not limited to: Tropical Storms, Hurricanes, Wind, Rain, Floods, or other acts of man or God.  We strongly recommend that you purchase Travel Insurance to insure your vacation against unexpected interruptions.

 

ORDER STATEMENTS & CHECK-IN INFORMATION

  • An updated Order Statement will be issued after each payment is received.
    • Each Order Statement will contain a detailed refund schedule and a copy current policies.
  • Check-In Packets will be issued approximately 10 days before the scheduled Check-In Date.  Guest must have a printed Check-In Packet with an included Door Code prior to arrival.  Front Desk assistants will not be able to assist with this procedure.

 

  • Check-In Packets will only be issued if all of the following requirements have been met:
    • All payments have been received, including late fees if applicable, and if we hold a current and valid credit card or cash damage/security deposit.
    • All Book Online requirements have been met
      • All reservations must be verified by phone either before or after the reservation deposit and at least 3 days  prior to arrival.
      • Any Online Reservation made using a third party credit card will be required to provide a photo ID of both the Tenant and the Payer.
      • Certain seasons and properties may require a Photo Id prior to Check In.

 

DAILY SCHEDULE

  • Check-In ...... 4pm or after unless otherwise stated on your confirmation letter (See Rental Policies above)
  • Check-Out .. 10am or before

TRIP INSURANCE

  • Travel Insurance can be purchased through Sunset Resort Rentals at the time of reservation or shortly after.
  • We recommend that all reservations be complimented with Travel Insurance to protect against trip interruptions and unforeseen events.
  • For more details about Travel Insurance, please follow this link or call CSA Travel Protection at (866) 999-4018.

    CSA Guest Protect by CSA Travel Insurance

  • This plan provides insurance coverage that only applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits, but may be subject to different restrictions depending upon your other coverage.  You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies.  If you have any questions about your current coverage, call you insurer or insurance agent or broker.

RIGHT TO ENTER PREMISES

  • The reserved property may require routine or unscheduled maintenance during the reserved time period. Management will make a reasonable attempt to provide advance notice and schedule a convenient time for the visit if possible. If the maintenance cannot be rescheduled, or if the guest cannot be reached after reasonable attempts, then management reserves the right to enter the premises for the specific intent to complete the routine or unscheduled maintenance at management’s discretion.
  • Should the guest refuse to allow entry for either routine or unscheduled maintenance, and if that refusal to allow entry results in a negative impact on future guests, the property, adjacent properties, Sunset Resort Rentals, or other entity, the guest may be charged for the cost of such financial impact.

HOLD HARMLESS

  • The tenant and guests, heretofore agree to indemnify and hold harmless Sunset Resort Rentals, Dyer Property Services, llc., Robert Dyer, and represented property owners from and against all claims, demands, loss, liability of any kind and character, including cost of defense, arising out of or in any way connected with the tenant’s use of the property in the event tenants or guests suffer personal or physical injury, illness, or death or property loss or damage. Neither Sunset Resort Rentals, Dyer Property Services, llc. Robert Dyer, nor represented property owners are responsible for damaged, lost, or stolen items.